Here to Help
We’re always happy to connect with you! Our small but dedicated team answers emails Monday through Friday between 9:00 AM – 5:00 PM (PST). You can reach us anytime at customerservice@honeysuckleswimcompany.com and we’ll do our best to get back to you within a day or two.
During collection launches or big sales, things get extra busy around here, so replies may take a little longer - thank you for your patience and kindness as we work through messages in the order they’re received.
Trending Questions
All tracked orders are currently being shipped via UPS and Purolator to help ensure smooth and timely delivery.
While we are maintaining our Lettermail option to keep shipping accessible and affordable, especially for smaller items, it's important to know that Lettermail may be impacted by the Canada Post strike. These shipments may pause in transit but will resume and arrive to you once service continues.
Yes! We've re-enabled U.S. shipping at checkout. Just a heads-up: U.S. Customs may apply additional import fees, duties, or taxes on your order. These charges vary and are the responsibility of the recipient. We have no control over them and they are determined by U.S. Customs, but we want to be upfront so there are no surprises.
Wondering what’s coming next? Visit this page to view upcoming restocks, new designs in the works, and any current production plans. If it’s not listed here, it’s not in the pipeline - so if you’re eyeing something specific, this is the best place to check before reaching out.
As well, be sure to check in with our retailers - some may still have the pieces we’ve sold out of.
We really hope you love your items! But, in the case that they don't work out, we do accept exchanges / returns on regular-priced, unworn items within 45 days of purchase. Please note, tags and hygienic labels must be intact and the customer is responsible for return/exchange shipping fees. You can find all return / exchange instructions and eligibility requirements here.
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Langley, BC, V1M 2Y2 Open in maps
