Shipping / Returns / FAQ
If you have any questions that are not addressed below, please send us a message at email@example.com. Our customer service team is available and responsive between 9AM-5PM PST Monday - Friday. Please allow for a turnaround of 2 business days on average. During busier periods responses may be more delayed, however we will be in touch with you as soon as possible!
What is your return/exchange policy?
Nothing is more important to us than your satisfaction. If you are not 100% satisfied with your product, simply return it to us unworn with tags still attached within 45 days for an exchange or refund of the original purchase price. A receipt or order number is required. Here are the steps:
If you need to exchange an item or items for a different size or pattern, simply mail your order back to us at the address below and either include a note or send an email to customerservice@honeysuckleswimcompany.
Customer pays shipping both ways and will be invoiced for the fee of the preferred shipping method before the new package ships. Please see below section for specific instructions for US and International exchanges.
Keep tags on and mail the garment(s) back to us at the address listed below with the order details (name/order number). Your refund will be issued in the original form of payment for the purchase price less the original shipping and handling charges. Customer pays for return shipping. Please see below section for specific instructions for US and International returns.
Honeysuckle Swim Company
Attn: Returns & Exchanges
Suite 428, 505 – 8840 210th Street
Langley BC V1M 2Y2
Please note we are unable to accept returns/exchanges or make price adjustments for final sale/clearance/Oopsie Bin items.
Item(s) must be deemed unworn and undamaged by Honeysuckle Swim Company in order to be accepted for exchange/return. Please do not vacuum seal as this will damage the fabric. Items for return that were purchased through vendors/retailers must be returned through the vendor directly.
We also offer exchanges and returns through local pick-up. For exchanges through porch pick-up/drop-off, a new order must be placed and the return on hand can be dropped off upon picking up. Please be sure to include a note with the name/order number and we’ll then process the refund as soon as possible.
VERY IMPORTANT RE: Instructions for US and International exchanges/returns:
Return must include the following, or additional customs and tax fees charged back to Honeysuckle Swim Company at import may be deducted from reimbursement:
1 - The shipping declaration needs to be completed to include a description of the goods specified as “Children’s Swimwear” or “Adult Swimwear,” its value, and the wording “Canadian Goods Returned.”
2 - A copy of the order invoice or commercial invoice accompanying the original shipment, supporting that the goods were originally shipped from Canada.
3 - A copy of the original shipment label.
The invoice and label can be included in a clear plastic bag attached to the outside of the return package. If in need of the original shipment invoice or a copy of the shipment label, please reach out to Honeysuckle Swim Company who can provide a duplicate copy for purposes of the return.
If your order arrives incorrect or damaged we want to correct this immediately. These circumstances and the appropriate repair/replacement options are considered on a case-by-case basis. Email us at firstname.lastname@example.org and we will work hard to fix the error as quickly as possible! Used items, or items purchased prior to our 45 day return window are not eligible for an exchange or return. ***Please note, we do not replace or repair natural wear and tear or accidental damage on items. Refer to our Hot Care Tip tags attached to each piece before use. Damage due to negligence will not be considered for return or exchange***
What are your shipping options?
We have several different options for shipping to best suit your circumstance. We offer carrier rates via Canada Post and USPS which include options for Standard, Expedited and Xpresspost/Priority speeds. As well, we offer an untracked, uninsured lettermail option for our Canadian customers at $3 per .5 lbs.
Please check your address carefully before submitting your order. If your order is undeliverable and returns to us due to incorrect information input at checkout, you will be invoiced for a secondary shipping charge before your order ships again. In addition, if your parcel is unclaimed and is returned to us, you will be invoiced for a secondary shipping charge. Once your order cycles back to us and we follow up on re-shipment details, the order will be held for 10 days; if the invoice remains unpaid after this timeframe, the order will be cancelled and refunded, minus a 15% re-stock fee and original shipping rate. For change requests of shipping method, there will be a small administration fee of $3.
Finally, for local residents we offer a free porch pickup option. If your package is not picked up within 7 days of receiving your pickup notification, we will refund your order plus a 15% restocking fee.
Please allow 1-2 business days for order processing in addition to shipping time, and 5-7 days processing time during sales. If you require your order sooner, please message us and we will do our very best to accommodate the turnaround requested.
**Please note - There is risk involved in selecting our lettermail shipping option (Canada only), which does not come with tracking or insurance. We always recommend choosing a tracked or Expedited option, especially if you need your order by a certain date as Canada Post shipping timelines can be unpredictable. If you select this option and your package does not arrive it is not the responsibility of Honeysuckle Swim Company to replace.
Where do you ship?
Worldwide. Contact us at email@example.com for any additional questions about shipping.
Are there customs or international fees for shipping to outside of Canada?
Almost all international shipments are subject to additional customs fees upon import. Customs charges, duty, tax and/or VAT vary per country and are subject to individual country regulations. Please check with your local country’s import protocols for its specific information on import allowance and fees.
Please expect delays for overseas shipments. The timelines provided by Canada Post for Small Packet International Air and Small Packet International Surface shipping methods are an estimated timeline and are often delayed. These methods do not include tracking or insurance. For a method with insurance coverage and tracking, please select an applicable international shipment method provided at checkout.
Is your fabric toxin-free?
Yes, our sunwear fabrics are all OEKO-TEX® Certified Standard 100, meaning they meet the human-ecological standards. STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements.
What fabric are your suits made of?
85% Polyester; 15% Spandex
How do you achieve the UPF 50+ factor in your fabric?
Our laboratory-tested ultraviolet protection factor is achieved through the tight weave of the fabric, not from the application of toxins.
Can you help me find the right fit?
Yes, we have an entire page dedicated to helping you find the best size. Check out the detailed dimension diagrams on our Sizing page!
Do you offer wholesale?
Absolutely! Contact us at firstname.lastname@example.org for more information.
What is the best way to care for Honeysuckle suits?
• Rinse in cold water after use, especially if you have been in a pool with chlorine and drip dry in the shade.
• Do not bleach or iron.
• If washed in a machine turn inside out, use a delicate detergent and tumble dry low, although hang drying is preferred to preserve the Spandex. We also suggest washing separately in a garment bag.
• If pressure points make contact with an abrasive or sandy surface, the fabric will show signs of distress. We recommend taking extra care if your little one is crawling on their knees or if the suit is making direct contact with the ground.
• Avoid contact with Velcro, rough surfaces, concrete, wood and anti-slip materials
• See our "Care" highlight on our Instagram page for some great tips & tricks!