FAQ

If you have any questions that are not addressed below, please send us a message at hello@honeysuckleswimcompany.com and we will respond as quickly as possible!

 

What fabric are your bathing suits made of?

85% Polyester 15% Spandex


How do you achieve the UPF 50+ factor in your fabric?
Our laboratory-tested ultraviolet protection factor is achieved through the tight weave of the fabric, not from the application of chemicals. This is the preferred method, as the fabric will never lose the protective trait - it's permanent!

 

What are your shipping options?
We have several different options for shipping to best suit your circumstance. We offer carrier rates via Canada Post and USPS which include options for Regular, Expedited and Xpresspost/Priority speeds. As well, we offer a lettermail option for our Canadian customers at $2 per .5 lbs. Finally, for local residents we offer a free porch pickup option. If your package is not picked up within 14 days of receiving your pickup notification, we will refund your order plus a 15% restocking fee.


Where do you ship?
Worldwide. Contact us at hello@honeysuckleswimcompany.com for any additional questions about shipping.


Can you help me find the right fit for my child?
Yes, we have an entire page dedicated to helping you find the best size. Check out the detailed dimension diagrams on our Sizing page!

 

What is your return/exchange policy? 
Nothing is more important to us than your satisfaction. If you are not 100% satisfied with your bathing suit, simply return it to us for an exchange or refund of the original purchase price. Here are the steps:


Exchanges
If you need to exchange an item or items for a different size or pattern, simply mail your order back to us at the address below and either include a note or send an email to hello@honeysuckleswimcompany.com with the exchange details. Tags must be attached and garment(s) must be unworn. Customer pays shipping both ways and will be invoiced for the fee of the preferred shipping method before the new package ships.


Returns
Keep tags on and mail the garment(s) back to us at the address listed below. Your refund will be issued in the original form of payment for the purchase price less the original shipping and handling charges. Customer pays for return shipping.


Honeysuckle Swim Company
Attn: Returns & Exchanges
Suite 428, 505 – 8840 210th Street
Langley BC V1M 2Y2


If your order arrives incorrect or damaged we want to correct this immediately. These circumstances and the appropriate repair/replacement options are considered on a case-by-case basis. Please email us at hello@honeysuckleswimcompany.com and we will work hard to fix the error as quickly as possible!

**Please note - There is risk involved in selecting our lettermail shipping option (Canada only), which does not come with tracking or insurance. We always recommend choosing a tracked or Expedited option, especially if you need your order by a certain date as Canada Post shipping timelines can be unpredictable. If you select this option and your package does not arrive it is not the responsibility of Honeysuckle Swim Company to replace.


Do you offer wholesale?
Absolutely! Contact us at wholesale@honeysuckleswimcompany.com for more information.


What is the best way to care for Honeysuckle swimwear?
• Rinse in cold water after use especially if you have been in a pool with chlorine and drip dry in the shade.
• Do not bleach or iron.
• If washed in a machine turn inside out, use a delicate detergent and tumble dry low, although hang drying is preferred to preserve the Spandex.
• If pressure points make contact with an abrasive or sandy surface, the fabric will show signs of distress. We recommend taking extra care if your little one is crawling on their knees or if the suit is making direct contact with the ground.